TAKIMCA delivers round-the-clock help desk support, ensuring seamless IT operations across different time zones. Their services span from basic user assistance to advanced IT infrastructure support.

L1 Support
  • Basic troubleshooting and user assistance.
  • Password resets, software installations, and user guidance.
L2 Support
  • Advanced problem-solving and technical support.
  • Handling software issues, system maintenance, and hardware troubleshooting.
L3 Support
  • Expert-level technical support.
  • Complex issue resolution, software bug fixes, and infrastructure support.

Key Features

  • 24/7 Availability: Our support team is accessible around the clock, ensuring that assistance is available whenever needed.
  • Scalability: Easily adjust the level of support to match your needs, whether it’s for regular operations or peak periods.
  • Cost Efficiency: Reduce overhead costs with our flexible pricing models that adapt to your actual usage.

Communication Channels

We support various communication methods to ensure efficient and effective issue resolution:

  • Self-service portals: Empower users to resolve common issues independently.
  • Service desk software: Centralized platform for managing and tracking support requests.
  • Email and Phone: Traditional support channels for direct assistance.
  • Instant messaging and Social media: Modern channels for quick and convenient support.

Process

  • Request Analysis: Understanding and categorizing issues.
  • Service Planning: Developing a support strategy.
  • SLA Preparation: Defining service level agreements.
  • Proactive Support: Continuous monitoring and issue prevention.

KPIs for Efficiency

  • First Response Time: Speed of initial response to support requests.
  • Resolution Rate: Percentage of issues resolved within a given timeframe.

Business Partners

Virtualization

Backup

Practice
50+
Projects
100+
Workforce
6+

Middleware Platforms

Monitoring

IT

Security

Network

Practice
1
Projects
1
Workforce
1

Benefits from Takımca’s Help Desk Services

  • 24/7 Support Availability

    • Guarantee 99.95%–99.99% uptime, ensuring round-the-clock assistance for your users.

  • Streamlined Help Desk Operations

    • Enhance the efficiency and effectiveness of your help desk processes, resulting in superior service quality and a reduction in operational costs by 10%–35%.

  • Performance-Driven Team Management

    • Boost the productivity and effectiveness of your help desk teams through KPI-driven management, achieving user satisfaction levels of 95%+ and accelerated issue resolution.

  • Robust Infrastructure and Process Efficiency

    • Maintain a stable and efficient help desk infrastructure, leading to a 35%–55% reduction in resolution times and proactive issue management.

Enhance Your Support with Help Desk Outsourcing!

TAKIMCA’s Help Desk Outsourcing services deliver reliable and efficient IT support tailored to your business needs. Our experienced team handles technical inquiries, troubleshooting, and issue resolution, allowing your internal teams to focus on core activities. We provide multi-tier support (L1, L2, L3) to ensure timely and effective assistance. By outsourcing your help desk to TAKIMCA, you benefit from reduced operational costs, improved service quality, and enhanced user satisfaction.

OUTSOURCE HELP DESK